I see no problems with someone showing frustration, and in this case I don’t think arch should be proud of this example.

This is very much that, and why arch has the reputation it does. It will always be a fringe distro with the way the people (you included) shame and gatekeep.

Oh pebkac is alive and well, no doubt about it. But expecting any level of expertise from an non commercial end user while simultaneously shooting down their questions is not going to help.

I would make a joke here about arch and gatekeeping but its not just an arch issue.

Why even type this?

Do you feel better doing so?

This is not a support forum, this is not tech support, this is lemmy and other then giving a great example of what the OP is getting at what does your comment address?

Sure, but when I am looking for an answer toxic positivity and RTFM are often the same thing. The number of times people jump up to defend the manual and glaze the program without even checking if the info is in the manual (or if the manual even makes sense at all) is way too high.

I used to have to work on new stuff all the time and would have to read whitepapers or engineering change docs on the daily, and no the tangled mess most Linux documentation is in does not count as a functioning source of information.

The part that still grinds my gears is why bother to type out nothing of value like RTFM at all? Forums are filled with terrible posts belittleing the question instead of just answering the question. Its not helping anyone and at least to me makes little sense.

Not wanting to help would be better then this, its like they just want to “win” the support ticket. Its so terribly counterproductive.

Ah yes, the issue with modern Linux, the community.

I feel the shift to the current “git gud” style of blaming the user in any support has done more damage to Linux then any part of the software.