Highlights

• sufficiently durable batteries which can withstand at least 800 charge and discharge cycles while retaining at least 80% of their initial capacity
• rules on disassembly and repair, including obligations for producers to make critical spare parts available within 5-10 working days, and for 7 years after the end of sales of the product model on the EU market
• availability of operating system upgrades for longer periods (at least 5 years from the date of the end of placement on the market of the last unit of a product model)
• non-discriminatory access for professional repairers to any software or firmware needed for the replacement

It applies from 20 June 2025.

Honestly that sounds more like a hardware issue than software